This Privacy Policy applies to any WOOWA BROTHERS VIETNAM COMPANY LIMITED ("Company" or "We") smart phone applications, websites, surveys, marketing, promotions, registration, after service support and other services that refers to or links to the Privacy Policy (collectively, our "Services"). This Privacy Policy applies regardless of whether you use a computer, mobile phone, tablet, TV or other device to access our Services.


By providing us with your personal information and using our Services, you acknowledge that you have read and understood this Privacy Policy, agree to comply with this Privacy Policy and consent to the collection, use, processing and/or disclosure of any personal information submitted by you to us. If you do not so acknowledge, agree and consent, please do not submit any personal data to us. Please also do not submit personal data of other individuals to us unless you have obtained their express consent for you to do so. If you submit personal data of other individuals to us, we shall presume that you have duly obtained such individuals’ consent for provision of their personal data.

We reserve the rights to revise, supplement and update this Privacy Policy. The revised, supplemented and updated Privacy Policy shall be publicized on our Services. Your continued usage of our Services after publication of the revision, supplementation and updates thereof, shall be deemed as your consent to the revised, supplemented and updated Privacy Policy and agreement to comply with the revised, supplemented and updated Privacy Policy.

Information We Collect

We collect various types of information in connection with the Services, including:

(Hereinafter collectively referred to as "Member Information")

We use the Member Information we collect to:

When the Member Information is utilized for purpose other than the above purposes, we shall seek your consent.

We may share the Member Information with affiliates, business partners, service providers ("Partners"):

How to Contact Us


142 Nguyen Dinh Chieu, Ward 6, District 3, Ho Chi Minh City

+84 1900 3458


Last modified on: 15 January 2021

1. Purpose of collecting Member Information:

The collected Member Information will be used only within the Company and its Partners. When you create account and log into the Company’s Services, you become the Company’s users ("Members"). While using the Company’s Services, the Company will collect the Member Information. The Member Information will be used for the aforementioned purposes in connection with implementing the following activities:

a. Forwarding the Members’ orders of the food and beverage ("Order") to the restaurants where the Members make such requests;

b. Notifying about the Order and customer support;

c. Verifying the reliability of the Members;

d. Sending the information of discounts, promotions, marketing and advertisement if requested by the Members;

e. Providing the payment gateway with the necessary information to carry out the transaction if the Members choose online payment.

The Order details will be recorded by the Company, and the Members can check their information by logging into their own accounts on the relevant e-commerce platforms such as smart phone applications and websites, wherein the Members can fully keep track of the detailed diary of their orders.

The Members must ensure that their log-in information is kept confidentially and not disclosed to any non-Partners of the Company.

2. The scope of utilization of the Member Information

The Company will not trade, share or exchange the Member Information collected on the Services with any non-Partners of the Company.

a. The Company will provide the Partners with necessary information to prepare and provide the orders directly or indirectly to the hand of the Members. If the Members choose online payment method, the Company will provide a payment gateway with the necessary information to process the payment. All information of transactions will be kept confidential; however, we will provide this information to the regulatory authorities where such provision is legally required. (Currently online payment method is not available on the Services but will be available with additional notice).

b. The Members, the Company and the Partners can access the Member Information only after they have logged into the Company’s platforms such as smart phone applications and websites and/or the Company’s storage system of the Member Information.

c. The Member Information will be recorded on the internal system of the Company and the management of Member Information will be coordinated at the office of the Company.

3. Duration of Member Information Storage

The Company will store the Member Information on our internal system during the process of offering the Services to the Members or until we complete the purposes for which Member Information is collected or until the Member requests to delete all of his or her Member Information.

4. The address of the unit that collects and manages the Member Information:


142 Nguyen Dinh Chieu, Ward 6, District 3, Ho Chi Minh City

+84 1900 3458

5. The means and tools for the Members to access and edit their Member Information

The members can change, view or delete their Member Information by signing in the section "Log-in" on our e-commerce platforms such as smart phone applications and websites or sending us an email to the email address for assistance.

6. Non-disclosure commitment of the Member Information

The Company uses some information security measures to prevent any loss, misuse and change of data in the system. All transaction information of the Members provided on the Services will be kept confidential through the software Secure Sockets Layer (SSL) by encrypting all information entered by the Members.

The Company commits not to trade, exchange or share any information which can lead to both the disclosure of the Members Information for purpose other than the Purposes set forth herein, and the violation of the commitments set out in the Privacy Policy and confidentiality policy with respect to customer information. The Company will not share the Member Information to non-partners except for the following cases:

a. Upon any legal request of any government agency or when we believe that such disclosure is necessary and appropriate in order to comply with the legal requirements.

b. To protect the Company and other third parties: We only disclose the account information and other personal information when we certainly believe that the disclosure of such information is legal and for the purpose of protecting the service users of the Company and other third parties.

In the remaining cases, we will give specific notices to the members if we have to disclose the Member Information to any third party and such information will be only revealed upon the agreement of the Members.

7. Non-Disclosure Agreement

The Company is responsible for requiring the Partners to ensure the prevention of loss, illegal access, change, disclosure or misuse of Member Information shared with them.
The Company have entered into an agreement with, and implemented control mechanisms with respect the Member Information applicable to, the Partners in order to ensure the accountability of the Company with respect to the Member Information through the following methods:

8. Submission of complaint regarding breach of Member Information security

Upon receiving the complaints by Members regarding possible or actual breach of Member Information, the Company will quickly inspect and verify whether the alleged breach exists. If the security breach exists, the Company will contact the Members to handle the problem with the friendly and remediable spirit.

The original of this Privacy Policy is written in the English language. In the events of any conflict between English and other language versions, the English version shall prevail.

9. Location Information

To participate as a BAEMIN Rider, you must permit the BAEMIN Rider Services to access location services through the permission system used by your mobile operating system ("Platform") or browser. We may collect the precise location of your device when the BAEMIN Rider app is running in the foreground or background of your device. We may also derive your approximate location from your IP address. We use your location information to verify that you are present in your preferred region or city when you begin or engage in delivery through the WOOWA BROTHERS VIETNAM COMPANY LIMITED Services (a "Delivery"), connect you with delivery opportunities in your zone, and track the progress and completion of your Deliveries. You can enable the location tracking feature through the settings on your device or Platform or when prompted by the BAEMIN Rider mobile app. If you choose to disable the location feature through the settings on your device or Platform, WOOWA BROTHERS VIETNAM COMPANY LIMITED will not receive precise location information from your device, which will prevent you from being able to Trip and receiving delivery opportunities in your area.

- End of document -