Last modified: 7 May 2020
BAEMIN application ("BAEMIN") is a mobile application providing e-commerce platform food delivery service, operated by WOOWA BROTHERS VIETNAM COMPANY LIMITED ("Company"). The application helps to connect food providers, delivery service providers, and those who need to use food delivery service ("Service")
Customers: are individuals and organizations requesting to use food delivery service using BAEMIN to post a notice of demand for food delivery to purchase
Riders: are food delivery service providers using BAEMIN to connect with customers and the restaurants
Restaurants: are individuals and organizations listed on BAEMIN, with or without the demand of advertising and selling food, who may provide the food that Customers request
Users: are individuals and organizations registering to use BAEMIN Application
Food delivery service: is a food delivery service traded through BAEMIN
Intellectual property: is any patent, copyright, registered or unregistered design, rights to the design, registered or unregistered trademarks, service marks or public ownership, industrial or other intellectual property, including applications for any of the above.
Application name of E-commerce trading floor service provider: BAEMIN
Application download address on the application market:
App Store (for iOS): https://itunes.apple.com/app/id1458845623?mt=8
Play Store (for Android OS): https://play.google.com/store/apps/details?id=com.woowahan.vn.baemin
The Users are individuals, organizations, having demand for ordering food/drink online. The users must register in accordance with legal regulations and be recognized by Management of WOOWA BROTHERS VIETNAM COMPANY LIMITED.
Food dealt on BAEMIN meets full conditions on food safety and regulations.
Restaurants are completely responsible for all services and products supplied by themselves to Customers, which are already ordered through use of the services provided by BAEMIN.
When Users and/or Restaurants access BAEMIN to demand, request, or/and provide Service, User and/or Restaurant already agree to comply with and be bound by the regulations on BAEMIN operation.
Upon taking part in BAEMIN, Users and Restaurants must learn about their legal responsibilities under Vietnam’s current laws by themselves and commit to their responsibilities in the Regulation of BAEMIN.
Step 1: Download and install BAEMIN Application for Android or iOS, depending on the device you are using
Step 2: Once downloaded successfully click BAEMIN Application to start
Step 3: For the first time of opening BAEMIN Application, the Application will request to click allow for sending notification and having access to the user’s location. Press "Allow" to continue.
Step 1: Click at the top-right corner of the Application to move to Login page
Step 2: Choose either "Connect with Mobile Number" or "Connect with Facebook" depending on the preference
Step 2a-1: (for Connect with Mobile Number): Enter currently using a mobile phone number, and then press "next" to receive a verification number
Step 2a-2: Enter Name, E-mail address, desired password
Step 2b-1: (for Connect with Facebook): Press "Continue" when the Application asks "BAEMIN" wants to use "facebook.com" to sign in
Step 2b-2: Press "Continue as [name]"
Step 2b-3: Enter currently using a mobile phone number, and then press "next" to receive a verification number
Step 2b-4: Enter the received verification number
Step 2b-5: Enter Name, E-mail address, desired password
Step 1: Select to which address you would like to receive your order by clicking "Deliver to" and press "Confirm"
Step 2: Select a restaurant and food/drink which you want to order and click "ADD"
Step 3: Press "Cart" to review the pickup location, mobile number, order items
Step 4: Press "Order" to place an order
By registering or using the BAEMIN application, customers undertake to be at least eighteen (18) years old and have full legal capability to enter civil contracts in accordance with the laws of Vietnam.
Customers are required to provide accurate information.
Each Customer can create only one (01) account for personal use.
Customers are required not to share the account credentials (username and password), give access to BAEMIN account, or transfer the BAEMIN account to anyone else without the Company’s permission.
Customers cannot use BAEMIN if the account was previously disabled due to violations of the Company’s Terms or Policies.
Customers can only log in one (01) device at a time.
One person cannot be at the same time the Rider and the Customer of a transaction.
Company reserves the right to block or deny access to BAEMIN accounts and/or block features available in BAEMIN, without prejudice to its other rights and remedies:
during an investigation, or suspected fraudulent actions;
at any other time in the Company’s reasonable discretion.
Blocked account could only be reactivated after proper verification and/or at the discretion of the Company
After Customers order food from a Restaurant listed on BAEMIN, the Company will forward the purchase order to the Restaurant. The Restaurant will prepare the food and the rider will deliver as soon as possible. In case delivery time is longer than expected, the company will try to contact the Customer immediately to notify. The Company is not responsible for products sold on BAEMIN.
Policy on canceling orders
Orders on BAEMIN cannot be canceled after the order has already been delivered to the Customer. Customers can only cancel an order via BAEMIN when order status is"Ready," before it changes to "Preparing." If the Customer wishes to cancel the order after the order’s status changed to "Preparing," call Customer Service via 1900 3458 or send email to firstname.lastname@example.org . The Customer Service will check the order’s status after receiving a cancelation request. If the order has not been prepared by the restaurant, the Customer Service may cancel the order. Orders prepared by Merchant cannot be cancelled.
Policy on refunds
All food and drinks sold on BAEMIN cannot be refunded once the Customer receives the food/drinks, except for the wrong items or the items are not in good condition. For the dishes purchased without adequate quality, Company will try to support as set out in the "Dispute Resolution."
Step 1: Receive complaints
Users can send their comments or complaints in the following forms:
Send a letter via post to the address of the headquarters of BAEMIN (the letter clearly specifies the problems and relevant information and documents which can support the processing and settlement of such complaints)
WOOWA BROTHERS VIETNAM COMPANY LIMITED
142 Nguyen Dinh Chieu, Ward 6, District 3, Ho Chi Minh City
Call directly to the Customer Service Desk via Hotline: 1900 3458; or
Send directly to the email address email@example.com
Step 2: Processing
Within 24 hours (excluding holidays) from receiving, BAEMIN will process the complaint.
Step 3: Answer to Customer
BAEMIN will deliver answers to Customers via mail, telephone, or email. If the complaints are complicated and require more time to resolve and respond to members clearly, BAEMIN will directly contact the customer to extend the time to respond.
Cash: Customers can pay cash directly to the Rider when delivery is completed.
Cashless payment method including online payment is currently available on BAEMIN Application.
Purpose and scope of personal information collection that WOOWA BROTHERS VIETNAM COMPANY LIMITED collects personal information in order to:
Provide the Services Users request;
Understand the way Users use the Services so that the Company can improve the Users’ experience;
Provide customized content and advertising;
Detect and prevent any fraudulent activities by third parties that may cause harm to Users’ account or relating to Users’ use of the Services;
Carry out research, survey, analysis with respect to development and improvement of the Services, and create customer profiles; and
Submit to the State Agencies as required by the laws of Vietnam.
When the User Information is utilized for a purpose other than the above purposes, we shall seek your consent.
Field of use and time of storing information
Company will provide Restaurants and the riders with the necessary information to carry out the Services to Customers. All transaction information will be kept confidential but in case law agencies require, the Company will be obliged to provide the law agencies this information.
After a Service request is carried out successfully, only employees of the Company and the Customer himself can log in personal information.
The information will be stored on the system of BAEMIN and operated at WOOWA BROTHERS VIETNAM COMPANY LIMITED’s office with the address as above.
Customers can change, look at or erase their information by signing in to BAEMIN Application or by sending an email to the address: firstname.lastname@example.org
Rights of BAEMIN Management
Obligation and responsibility of BAEMIN Management
Right of Users
Obligation of Users
Address of the Company:
WOOWA BROTHERS VIETNAM COMPANY LIMITED
142 Nguyen Dinh Chieu, Ward 6, District 3, Ho Chi Minh City.
End of Document